Welcome to Venix Global Solutions. By accessing our website, purchasing our hardware, or utilizing our software services, you agree to be bound by these Terms of Service ("ToS"). Please read these operational boundaries carefully.
1. Hardware Liability Exemption
Venix Global Solutions provides premium NFC-enabled physical hardware (including PVC and acrylic smart cards). Prior to shipping, all hardware undergoes rigorous Quality Assurance (QA) testing to verify NFC chip operability and QR code legibility.
Liability Limit: Once the hardware has been delivered to the client and initial testing confirms successful operability, Venix Global Solutions holds no liability for physical damage, aesthetic wear-and-tear, or chip demagnetization caused by environmental exposure, mishandling, or magnetic interference. Replacement of damaged hardware post-delivery will incur standard manufacturing and shipping fees.
2. Intellectual Property (IP) Transfer
We take pride in crafting bespoke digital experiences, including 360° spatial virtual tours, UI/UX designs, and custom enterprise web code.
- Ownership Retention: All raw 360° spatial meshes, design files (Figma/Adobe), and custom web code remain the exclusive intellectual property of Venix Global Solutions during the development phase.
- License Transfer: Upon the successful clearing of the final 50% invoice balance by the client, Venix Global Solutions grants the client a perpetual, non-exclusive commercial usage license for the final compiled deliverables.
3. Third-Party API Dependency (Meta & WhatsApp)
Our conversational automation functionalities are deeply integrated with the Meta Cloud API for WhatsApp. By utilizing our WhatsApp bot services, you acknowledge that these tools are fundamentally subject to Meta's Terms of Service and API operational guidelines.
SLA Exemption: Venix Global Solutions acts as a technical facilitator. Any service disruptions, API rate limits, server outages on Meta's end, or account bans resulting from Meta’s independent policy changes do not constitute a breach of our Service Level Agreement (SLA) and do not warrant a refund.
4. Modifications to the Service
We reserve the right to modify, suspend, or discontinue any part of our services (including the dynamic routing engine) with prior notice to active clients. We continuously upgrade our systems to ensure top-tier performance and security.
5. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts in Maharashtra, India.
Contact Information
If you have any questions regarding these Terms, please contact us at: hello@globalvenix.in.